All products purchased from us are covered by a 3-month warranty for defects in materials and craftsmanship, excluding zippers. This warranty does not include damage caused by excessive use, mistreatment, improper care, or the gradual deterioration of materials over time. If a product is determined to be defective, we will repair or replace it at our discretion, with the decision being final. Refunds or credits are not available.
If damage is not covered under warranty but can be repaired, we may offer repair services at an additional cost.
Requests for replacement parts may be fulfilled, subject to availability.
Any items returned for warranty or repair must be clean and free of any odors. The customer is responsible for all shipping and handling costs associated with warranty claims.
Please note that we do not offer warranty or repair services for products not purchased from our website.